Bienvenido al blog de Canary

Your hotel might have a fancy pool, a well-stocked bar, or an out-of-this-world spa, but you won’t get far without great customer service in the hotel industry. Here are nine ways to improve it at your property.

These guest experience ideas — collected from Canary's team of hospitality industry veterans — are guaranteed to enhance any hotel stay.

Over the past few years, Canary has been at the forefront of guest-facing technology solutions for hotels. Through it all, our mission at Canary has remained to help hoteliers deliver the best guest experience possible and stay competitive in the evolving lodging landscape. ‍To supercharge this mission, we recently raised $30 million in Series B funding.

Digital solutions can help your property optimize a host of basic hotel operations. This not only saves your team valuable time, it also opens the door to more personalized service, better reviews and increased revenue. And while it may feel like a bit much to implement them all at once, each of the tools mentioned here pays for itself in more than one way.

Hotel occupancy is largely influenced by seasonality. While it might be easy to attract guests during your peak season, you may be wondering how to increase your occupancy during shoulder, low, or off seasons. With a bit of creativity, planning, and an understanding of your market, it’s not too difficult to increase occupancy rates.

Today, technology offers many opportunities to reduce typical hotel operating expenses. The right tech tools can be especially effective in addressing the biggest cost factors hotels have to deal with — labor and resource use. Apart from that, many of solutions also create new opportunities to generate revenue and delight your guests.

A hotel’s front desk is the nervous system of a hotel. It’s the main contact point for guests throughout their entire journey with a property, from pre-arrival to checkout. ‍The right hotel front desk software can have a huge impact on the guest experience, staff efficiency and hotel revenue. ‍

En la economía actual, reducir los costos de limpieza es crucial, pero también lo es mantener a su personal satisfecho. Es un acto de equilibrio, lo que significa que es crucial realizar una investigación adecuada antes de dar el salto. Cuando planifiques, piensa en los pros y los contras de cada decisión y en los posibles efectos en cadena.

Sitios como Tripadvisor, el segundo sitio web de viajes y turismo más visitado del mundo, pueden tener un impacto enorme en el rendimiento de un hotel. Y por eso es tan importante posicionarse bien en la plataforma. En este blog, analizaremos 5 maneras en las que puedes mejorar la clasificación de tu hotel en Tripadvisor.

Fewer and fewer people today carry cash, which makes cashless tipping solutions like Canary Digital Tipping more important for frontline hospitality workers than ever. ‍Cashless tipping solutions can drive up to a 5X increase in staff tips and help hoteliers at both full- and limited-service properties significantly improve employee attraction and retention.

A good hotel concierge is worth their weight in gold because they give your property the chance to go above and beyond for guests. This helps you increase guest loyalty, earn more good reviews, boost your reputation and drive revenue. 

¡Es temporada económica! Y 2023 se está convirtiendo en un año especialmente difícil para preparar un presupuesto. En este post, repasaremos cuatro partidas presupuestarias que los expertos del sector hotelero recomiendan encarecidamente que todos los hoteleros incluyan en 2023. Cada una de ellas pretende abordar algunos de los problemas reales más importantes a los que se enfrentan los hoteles en la actualidad.