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Credit card authorization forms are an important tool that nearly every type of hotel needs to work with. However, how a hotel does so can have big effects on guest data security, PCI compliance, staff efficiency, the guest experience and more. 

El huésped moderno espera tener una experiencia que priorice lo digital cuando interactúa con las propiedades hoteleras. Es evidente que los hoteleros con visión de futuro necesitan adoptar esta nueva realidad para prosperar, pero la tecnología orientada a los huéspedes no es el único ámbito en el que los hoteleros necesitan modernizarse. La administración administrativa y otros departamentos pueden beneficiarse enormemente de la introducción de un software hotelero moderno.

Understanding your current and past performance is key to ensuring your property’s long-term success. Measuring and tracking hotel KPIs is the most straightforward way to do that. 

Durante generaciones, las propinas para los empleados de hoteles, restaurantes y todos los demás miembros de la industria hotelera se pagaban principalmente en efectivo, pero hoy en día, las propinas móviles, también conocidas como «propinas digitales», se están volviendo mucho más populares. ‍ Esto se debe a diversas razones, como la evolución del comportamiento de los consumidores, la pandemia y la posibilidad de utilizar dispositivos móviles para completar las transacciones.

Unfortunately, there’s a dark side to the increased reliance on electronic payments. Chargebacks become easier to implement and more prevalent. Luckily, there’s plenty you can do to protect your business. Let’s look at what exactly hotel chargebacks are, and how you can avoid them or win them when they happen.

Guest satisfaction in hotels is an important metric hoteliers can use to help maximize revenue and create repeat guests. Properties with high guest satisfaction scores can easily attract loyal customers, generate positive online reviews and plentiful word-of-mouth advertising that help drive revenue to the property.

Luxury hotels have lagged behind the technology curve for too long. However, it doesn’t have to be this way. The past few years have seen a constant stream of technology innovations that have made it easier than ever for hotels to operate in the digital age.

While the hotel guest policy is a dry subject, it’s important, nonetheless. ‍The good thing is that doing it properly once means you don’t have to worry about it until you significantly change something about your services. 

The types of amenities and services a hotel operator chooses to upsell can depend on a variety of factors, but there are some near universal upsell options for hoteliers looking to boost ancillary revenue.

With consumers more reliant on and comfortable with digital environments and tools than ever, it’s high time that the hospitality industry fully embrace smart hotel technology to improve the guest experience from pre-arrival through post-checkout. 

The modern hotel guest cycle is more complex and demands more attention than in the past, but this is extremely good news. A more complex and holistic understanding of the hotel guest cycle creates many new opportunities for hoteliers to reach their target audiences, drive more revenue and improve satisfaction scores. 

For years, technology slowly crept into the lives of consumers and businesses around the world. The near universal adoption of smartphones led to consumers worldwide acclimatizing to the idea of engaging with businesses and organizations in a digital space. Then, the COVID-19 pandemic hit and really opened the throttle.